Conditions

*Rates may change without prior notice.
*No amendment or reissuance is allowed under any circumstance (loss, damages, name mistakes, date changes, etc...)

Cancellation charge
• A 20% of cancellation charge will be calculated from THB Selling Price if cancel. 
• Kindly be aware that you can purchase and issue an exchange voucher for JR Pass only 90 days in advance of the first use date.  

Tax Invoice
• Please inform JTB Staff if you require Tax Invoice within 5-7 working days from the purchasing date.  

Change name spelling
• Allow changing name spelling for all JR Pass EXCEPT JR East Pass
• A surcharge of THB 500 per ticket per time will be collected from the customer, please contact JTB staff for more information.
• JR East Pass is not allowed to change name spelling. The customer requires to cancel with a 20% charge and then re-purchase the new ticket.  

Ticket lost 
• JTB cannot re-print any exchange voucher at all. The customer requires to re-purchasing the new ticket only.    

Refund for unused exchange voucher
• Customers can contact JTB Staff for refund payment within 1 year after issuing the date of an exchange voucher.
• 20% refund fee will be deducted from the selling price.
• Customers must bring an exchange voucher together with a receipt for the refund procedure.